FAQs

Below, you'll find the most frequently asked questions (and answers) that you can use for your FAQ page. Feel free to use these questions as a template or inspiration for your webshop.

Order and Delivery

Question: When can I expect my order? Answer: At NegenZesDrie, we prioritize the environment. We do our best to contribute to a better world with less pollution by only placing bulk orders. We ship only the products that are actually ordered, and not in advance. This way, we strive for a carbon-neutral approach!

Therefore, the average delivery time is 12-15 working days. Our products are shipped directly from our warehouse to you. Thanks to this unique business model, we can save significantly on storage and transportation costs and offer the products at a lower price than our competitors, covering the shipping costs ourselves.

Question: The expected delivery time has passed, where is my order?! Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, there can be occasional delays in the delivery process. You can check the status of your order using the following link: https://negenzesdrie.com/pages/bestelling-en-levering

If you haven't received anything 3 days after the expected delivery date, please contact us.

Question: Some products are missing from my order, how is this possible? Answer: Because we work with various suppliers, it's possible that products are shipped separately. If items are missing from your order, you will typically receive them within 2-3 days. Our apologies for any inconvenience.

Question: What are the shipping costs? Answer: We cover the shipping costs of the order.*

*Occasionally, we promote giving away certain items for FREE. To partially cover the costs, we charge a shipping fee of 6.95.

Exchanges and Returns

Question: I'm not satisfied with my order, can I return it? Answer: Yes. You can return any order to us within 14 days without stating a reason.

Question: I want to return an item, what should I do? Answer: If you're not satisfied with your order, you can exchange or return it within 14 days of receipt. Products should be returned in their original condition with labels and tags. The product should not show any signs of use. A return shipment must always have a Track & Trace code. The sender is always responsible for the shipment. Once we receive the items you've returned, we'll ensure that the purchase amount is back in your account within 14 days.

Click here to download a return form <<

Track and Trace

Question: Where can I find my Track and Trace code? Answer: On this page https://negenzesdrie.com/pages/track-je-order, you can enter your email address and order number to track your package.

Question: The Track and Trace code isn't providing information, why is this? Answer: The Track and Trace information becomes available from the moment your package arrives at the postal company. Please be aware that there may be some delay in this process.